Hiyana earings

Return & Refund Policy for PTrendz

At PTrendz, we are committed to providing you with quality products and a satisfactory shopping experience. Please review our return and refund policy to understand how we handle returns and exchanges:

1. Return Policy:
We do not accept returns, exchanges, or refunds for products once they have been purchased.

2. Exceptions for Exchange:
If you receive a damaged, missing, or incorrect product, your order may be eligible for exchange.

3. Unboxing Video Requirement:
To initiate an exchange for a damaged, missing, or incorrect product, we require you to provide a clear, uninterrupted unboxing video. This video should capture the entire unboxing process, from opening the sealed package until the damage or issue is clearly shown.

4. Video Review Criteria:
Exchange requests will not be considered without a proper unboxing video or if the video does not clearly demonstrate the issue, even in cases of major damage.

5. Submission Deadline:
The unboxing video must be submitted within 48 hours of receiving the parcel. Late submissions may result in the request being declined.

6. Shipping Label:
If your exchange request is approved, we will provide you with a shipping label to send the damaged item back to us.

7. Exchange Process:
Once we receive the damaged item and verify the issue, we will initiate the dispatch of a replacement item. Please note, the availability of the same item may vary; if unavailable, you may select an alternative item from our collection.

8. Refund Option:
If no suitable replacement is available, or if you prefer a refund, the amount will be credited to your account with us.

Contact Information:
For any issues with your order or questions about our return and refund policy, please reach out to us at ptrendzjewellery@gmail.com.

At PTrendz, we strive to ensure your satisfaction with our products and services. Though we do not accept general returns, we are dedicated to addressing any concerns related to damaged, missing, or incorrect items through our exchange process, as outlined in this policy. Thank you for shopping with PTrendz.